Define the offer and applicant process
Before marketing, decide the rent, availability, agreement proposal, inclusions, inspection format and application channel. Set response times and tenancy-related selection criteria so the process does not change depending on who applies.
Reach prospective renters
Use channels that reach people searching in the property area and offer type. A stable public listing link helps the details remain shareable. Keep every channel aligned and remove stale versions.
- Property listing platforms
- A direct property or room listing page
- Local or community channels used with appropriate moderation
- Existing networks without excluding the broader applicant pool
Turn enquiries into useful inspections
Answer core questions early, offer a clear booking method and send any cancellation or access update promptly. At the inspection, make factual information available and give people space to assess the home. Provide an alternative where required or practical.
Receive complete applications
Tell applicants what form, supporting documents and consent are needed. Do not ask for extra information “just in case.” Confirm receipt and explain the expected decision timing.
Assess, verify and decide
Compare complete applications against the same criteria. Verify only what is relevant, obtain permission before contacting referees and make notes that explain the tenancy decision without unnecessary personal detail.
Close the process respectfully
Tell the selected applicant the next steps without promising the property until required checks are complete. Notify other applicants promptly, avoid disclosing comparative details and securely dispose of their information when required.
Sources and further information
Official guidance changes. Check the source for the current rule in your jurisdiction.