RENTSEEKR / HELP CENTRE
A little clarity.
A useful next step.
Practical answers for renting direct, from the first search to the records you keep.
THE KNOWLEDGE BASE
Find the guidance you need
Start with RentSeekr
Find your way around the public site and understand which account services are available.
Read guidanceBrowse properties and rooms
Use filters, listing details and shareable links to explore published rentals.
Read guidanceAsk for help or report a problem
Send a useful support request through the existing Contact page without sharing sensitive records.
Read guidanceAccount access and recovery
Understand paused accounts, password sign-in and recovery for an enabled account.
Read guidanceEmail confirmation and sign-in verification
Understand account email checks, optional sign-in codes and separately gated invited access.
Read guidanceUpdate your profile and security settings
Change your saved contact details, email or password using the existing Settings workflow.
Read guidanceSet up a property and rental offer
Create a property draft, complete its details and deliberately prepare its listing.
Read guidancePrepare, submit and review applications
Follow the enabled application workflow and distinguish an application from a signed agreement.
Read guidanceOpen an invitation or existing tenancy
Find your invited agreement or tenancy without confusing an invitation with public signup.
Read guidanceReview and sign a supported agreement
Prepare and review the exact lease version, complete signatures and check tenancy setup separately.
Read guidancePrepare and respond to a condition report
Keep provider observations, renter responses and the correct report version together.
Read guidanceManage inspection bookings and tenancy visits
Keep listing inspections separate from recorded visits during a tenancy.
Read guidanceReport and follow up a repair
Record a maintenance issue, track its progress and use the right urgent contact.
Read guidanceFind documents and tenancy records
Open the relevant authorised record, download available documents and understand missing history.
Read guidanceRecord rent without collecting a payment
Track rent amounts and entered payment evidence while payment initiation remains paused.
Read guidanceReview an ending tenancy and preserve its evidence
Use supported ending records without assuming a date or status ends legal obligations.
Read guidanceUnderstand landlord Next Steps
See why a read-only dashboard prompt appears and check the record behind it.
Read guidanceSave, share and enquire about a rental
Keep a shortlist, share a public offer and find the conversation created by an enabled enquiry.
Read guidanceUse Messages and connections
Find conversations, manage your own inbox and recover a failed send without confusing chat with formal service.
Read guidanceEdit, pause or archive a rental offer
Manage property and room offers deliberately, including media privacy and irreversible archive actions.
Read guidanceUse property documents and maintenance tracking
Keep owner-private property evidence and simple request tracking separate from shared tenancy repairs.
Read guidancePrepare your reusable application profile
Save accurate profile, household, reference and history information for an enabled application.
Read guidanceSet up intake and respond to application amendments
Review what is requested, preserve submitted versions and use the supported amendment or withdrawal controls.
Read guidanceReview renewals, periodic continuation and party changes
Use the existing tenancy controls without treating a proposal or signature as an immediate change to access.
Read guidanceTrack repair progress and reimbursement evidence
Follow shared repair records and distinguish completion from a separate reimbursement or expense record.
Read guidanceUse tenancy workflows, evidence and responses
Choose the correct record workflow and understand its audience, current revision and review holds.
Read guidanceReview bond records, claims and actual repayment
Keep recorded bond facts, party-specific claim evidence and money received separate from external bond processes.
Read guidanceReview exit evidence and final settlement records
Follow ending records without combining agreement end, possession return, document handoff and financial closure.
Read guidanceUnderstand plans, billing and payment availability
Read access and retained history while billing and customer payment initiation remain paused.
Read guidanceNavigate accessibly and recover common page problems
Use keyboard navigation, search and safe recovery steps without duplicating uncertain saves.
Read guidanceUse calculators and saved savings reports
Understand tool assumptions and the difference between browser calculations and a private saved report.
Read guidanceExplore optional local services in RentSeekr City
Browse relevant service areas and understand directory, advertising and preference boundaries.
Read guidanceKeep application files and request access or correction
Find retained versions, make a supported privacy request and record the exact offer’s outcome.
Read guidanceRecord your side of the tenancy handover
Use the participant checklist without confusing saved ticks with commencement, legal compliance or another person’s work.
Read guidance