ACCOUNT & ACCESS
Account access and recovery
Understand paused accounts, password sign-in and recovery for an enabled account.
Availability
These instructions apply to authorised existing users when the workflow is enabled. Public customer sign-up and sign-in are currently paused. A help page does not grant account or record access.
What to do
- Check the account page first. If it says services are paused, use Contact for access questions.
- For an enabled account, use your confirmed account email and password. If email sign-in verification is enabled, enter the newest code sent after the password check.
- Choose Remember me only on a browser you trust. The preference affects persistence; it does not remove required sign-in checks.
- Use password recovery if needed. Open its email link in the browser where you requested recovery; a fresh request may be needed in another browser. Complete any required email check before setting the new password.
Expected result
Successful sign-in opens your authorised workspace or the allowed return page. Signing in does not grant access to someone else’s property or tenancy. After a successful password reset, sign in again with the new password.
Recovery limits
Email links and codes can expire, be used or be superseded by a new request. Use the newest request in the browser that began it. If email confirmation is still pending, use its offered resend path. Password recovery does not mean optional email sign-in verification was disabled. Contact RentSeekr about inaccessible account email using a nonsensitive description; never share codes, links or passwords.
Product guidance, not legal advice or a guarantee of compliance. For jurisdiction-specific requirements, check current official guidance or obtain advice for your circumstances.