Keep application files and request access or correction

Before you begin

These instructions apply to authorised existing users when the workflow is enabled. Public customer sign-up and sign-in are currently paused. A help page does not grant account or record access.

Open your authorised submitted application. Provider disclosures and keeping your files explains the recorded retention state. My application files lists available submitted PDFs while retained. An absent date means the necessary outcome/decision facts may not be known; it is not a promise of indefinite retention.

What to do

1. Use My application files to choose the offer and exact submitted version. Download a permitted copy you need before the displayed retention boundary; keep it securely.
2. Renters: open Access, correction or removal of application information, choose the supported request type and describe the specific retained information. Save and check the request state.
3. Providers: open that application’s privacy request and record the factual response/action through its offered controls. Renters: check what was actually provided or changed before confirming completion. A response alone is not applicant confirmation.
4. Providers: where offered, close this exact offer’s unsuccessful application round using the actual decision date and confirmation. For an agreement signed elsewhere, record its actual external letting dates and whether this applicant was selected.

Expected result

A retained request has its own response and applicant confirmation. Closing a round affects that offer’s intake; other rooms/offers are separate. An external letting record supplies outcome dates without manufacturing an executed RentSeekr agreement or operational tenancy.

Retention and recovery limits

Earlier submitted versions remain evidence while retained, subject to a reviewed correction/removal disposition. A request does not itself extend a deletion boundary or remove all evidence. Automated retention and successful-application deletion have separate release limitations; the displayed record is not a delivery guarantee. Reopen the same request/version after an uncertain save or download. Do not attach private application files to public Contact or Help search. This article gives no statutory retention or response period.