MANAGING A TENANCY
Review an ending tenancy and preserve its evidence
Use supported ending records without assuming a date or status ends legal obligations.
Before you begin
These instructions apply to authorised existing users when the workflow is enabled. Public customer sign-up and sign-in are currently paused. A help page does not grant account or record access.
Check the actual agreement, jurisdiction and circumstances with current official guidance or qualified advice. A fixed-term end date does not itself establish that the tenancy ended. The app records facts and review decisions; it does not issue or serve a notice through this help page.
What to do
- Open the tenancy and relevant ending workflow. Review its recorded reason, proposed dates, notices and service evidence.
- Arrange the physical handover and final inspection using the applicable process. Keep the original entry evidence and prescribed report requirements in view.
- Record supported responses, ending evidence and reviewed outcomes. Resolve any financial or closure review instead of treating a saved outcome as a clearance.
Expected result
The tenancy has an organised ending history. The supplementary exit record does not replace a prescribed condition report, decide a bond claim or establish legal possession. A recorded lifecycle end and legal-end evidence are distinct.
Limits and recovery
The product may hold a transition when evidence, revisions or authority need review. Refresh the record and use the displayed review pathway. Do not backdate missing events to clear a warning. Obtain advice for contested notices, deadlines or disputes. This guidance intentionally provides no statutory notice period or eligibility rule.
Product guidance, not legal advice or a guarantee of compliance. For jurisdiction-specific requirements, check current official guidance or obtain advice for your circumstances.