RENTSEEKR / HELP CENTRE
A little clarity.
A useful next step.
Practical answers for renting direct, from the first search to the records you keep.
THE KNOWLEDGE BASE
Find the guidance you need
Manage inspection bookings and tenancy visits
Keep listing inspections separate from recorded visits during a tenancy.
Read guidanceReport and follow up a repair
Record a maintenance issue, track its progress and use the right urgent contact.
Read guidanceFind documents and tenancy records
Open the relevant authorised record, download available documents and understand missing history.
Read guidanceRecord rent without collecting a payment
Track rent amounts and entered payment evidence while payment initiation remains paused.
Read guidanceReview an ending tenancy and preserve its evidence
Use supported ending records without assuming a date or status ends legal obligations.
Read guidanceUnderstand landlord Next Steps
See why a read-only dashboard prompt appears and check the record behind it.
Read guidanceUse property documents and maintenance tracking
Keep owner-private property evidence and simple request tracking separate from shared tenancy repairs.
Read guidanceTrack repair progress and reimbursement evidence
Follow shared repair records and distinguish completion from a separate reimbursement or expense record.
Read guidanceUse tenancy workflows, evidence and responses
Choose the correct record workflow and understand its audience, current revision and review holds.
Read guidanceReview bond records, claims and actual repayment
Keep recorded bond facts, party-specific claim evidence and money received separate from external bond processes.
Read guidanceReview exit evidence and final settlement records
Follow ending records without combining agreement end, possession return, document handoff and financial closure.
Read guidance