Before advertising or applying
Confirm the property and proposed arrangement are covered by the rules you intend to use. Review advertising, minimum-standard, discrimination, application-information and privacy requirements before collecting applicant data or accepting money.
Consumer Affairs Victoria says renter information must be protected and destroyed within statutory timeframes. For an unsuccessful applicant this is generally within 30 days after the relevant rental agreement is entered into, subject to the official exceptions and consent rules; check the linked privacy guidance before retaining information.
- Identify whether the offer is a whole property, room, boarding or another accommodation type.
- Check the current advertising and application rules.
- Prepare an accurate description and a proportionate information-collection process.
- Establish and follow the jurisdiction’s required retention, destruction and de-identification timeframes for application information.
Starting the tenancy
After confirming the legal classification, use the current prescribed agreement and information documents for that arrangement. For a standard residential tenancy, use the current Victorian residential rental agreement, Residential Rental Agreement Information Statement and Renters Guide, as applicable. Complete the entry condition process carefully and follow the official bond-lodgement pathway rather than holding bond money informally.
- Use the current agreement and required disclosures for the confirmed arrangement.
- Record the starting condition with both parties able to contribute.
- Follow the Residential Tenancies Bond Authority instructions for any bond.
- Give contact, payment, repair and emergency information in writing.
During the tenancy
Keep a reliable record of rent, communication, access, repairs and agreed changes. Entry, rent increases, repairs, safety obligations and utility charges are jurisdiction-specific; check the current official rule before sending a notice or charging an amount.
- Provide a clear way to report urgent and routine repairs.
- Use the required notice, reason, method and time period before entry.
- Document agreed changes rather than relying on a conversation.
- Treat personal information and property-access evidence as sensitive.
Ending or changing the arrangement
Do not assume a fixed-term end date automatically authorises a particular termination process. Check the permitted grounds, evidence, form, service method and notice period. If the parties cannot resolve a dispute, review Consumer Affairs Victoria, dispute resolution and VCAT guidance and the authority's dispute pathway.
Sources and further information
Official guidance changes. Check the source for the current rule in your jurisdiction.