PRODUCT DOCS
Charges, payment records, allocations and collection
Read rent tracking without confusing accounting evidence with moving money.
Four distinct concepts
A charge describes a rent amount and period under the recorded authority. A manual payment record describes entered evidence of money received or paid. An allocation connects money to a charge. Collection would initiate or reconcile an external payment; customer payment initiation is currently paused.
Corrections and unallocated money
A correction or reversal can change the tracking result while preserving the earlier evidence. Money without a complete allocation is not automatically a cleared charge. Rent authority, adjustments, disputes and ending-period findings can require review before a reliable amount is shown.
Read a rent balance in context
These labels describe the current recorded projection, not a tribunal determination.
| Record / state | Meaning |
|---|---|
| Schedule | Recorded amount, frequency, effective date, first due date and provenance; not proof of every lawful requirement. |
| Charge period | The recorded amount and end-exclusive period under the available source authority. |
| Partial / paid / credited | Tracking entries and credits explain the recorded balance. Check their source and corrections. |
| Authority review required | A relevant source or direction needs review; the retained number is not a current liability finding. |
| Ending review required | The ending-period amount/basis needs its supported review. |
| Refund / surplus record | A separate amount or assertion; actual recipient receipt/attribution is further evidence. |
Receipts and provider history
An issued receipt, a download and evidence of delivery are different facts. Reading historical provider observations does not prove the current bank balance or absence of reversals. Do not use a pending payment, recorded request or success return page as proof of settled cash.
Limits and recovery
This guide enables no payment method, debit mandate, refund, billing or automatic receipt delivery. Use the agreed payment route and the supported record-review controls. If the figures are uncertain, preserve the evidence and seek a review rather than creating an offsetting fictional entry.
A fictional allocation example
A truthful $500 payment record linked to $400 of charges does not prove the remaining $100 was refunded. The unallocated amount, refund assertion and recipient receipt need their own records. Payer/party attribution matters; do not use a different household member’s payment to imply that your own balance or refund is settled.
Product guidance, not legal advice or a guarantee of compliance. For jurisdiction-specific requirements, check current official guidance or obtain advice for your circumstances.